PRIVACY POLICY | My Site

Introduction

This is our privacy policy. It tells you how we collect and process data received from
you on our site. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.

If you have any comments on this privacy policy, please email them to
contact@tenantsurvey.co.uk.

Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016 on the protection of natural persons with
regards to the processing of personal data and on the free movement of such data,
known as General Data Protection Regulation (GDPR) says we have to give you as a
‘data controller’:

Our site address is tenantsurvey.co.uk

What we may collect

We may collect and process the following data about you:

Information you put into forms on our site at any time
A record of any correspondence between us
Details of transactions you carry out through our site
Details of your visits to our site and the resources you use
Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

Under GDPR we will ensure that your personal data is processed lawfully, fairly,
and transparently, without adversely affecting your rights. We will only process
your personal data if at least one of the following basis applies:

You have given consent to the processing of your personal data for one or more specific purposes;

Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
Processing is necessary for compliance with a legal obligation to which we are subject;
Processing is necessary to protect the vital interests of you or of another natural person;
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

All Cookies used by and on our website are used in accordance with current English
and EU Cookie Law. The site uses cookies or similar technology to collect
information about your access to the site. Cookies are pieces of information that
include a unique reference code that a website transfers to your device to store and
sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and
expire when you close your browser. Other cookies are used to remember you
when you return to the site and will last for longer. All cookies used on our site are
set by us.

Most computer and some mobile web browsers automatically accept cookies but,
if you prefer, you can change your browser to prevent that or to notify you each
time a cookie is set. You can prevent the setting of cookies by adjusting the settings
on your browser. Please note however, that by blocking or deleting cookies you
may not be able to take full advantage of the site.

Our cookies will be used for:

Essential session management

creating a specific log-in session for a user of the site in order that the site
remembers that a user is logged in and that their page requests are delivered in an
effective, secure and consistent manner;

Recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
Recognising if a visitor to the site is registered with us in any way;
We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.

Functionality

customising elements of the promotional layout and/or content of the pages of the
site.

Performance and measurement

collecting statistical information about how our users use the site so that we can
improve the site and learn which parts are most popular to users.

How we use what we collect

We use information about you to:

Present site content effectively to you.
Provide information, products and services that you request, or (with your consent) which we think may interest you.
Carry out our contracts with you.
Allow you to use our interactive services if you want to.
Tell you our charges.
Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.
If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.
If you are a new customer, you will only be contacted if you complete our online form.

Please note: We don’t identify individuals to our advertisers, but we do give them
aggregate information to help them reach their target audience, and we may use
information we have collected to display advertisements to that audience.

In addition, if you don’t want us to use your personal data for any of the other
reasons set out in this section, you can let us know at any time by contacting us at
contact@tenantsurvey.co.uk, and we will delete your data from our systems.
However, you acknowledge this will limit our ability to provide the best possible
services to you.

In some cases, the collection of personal data may be a statutory or contractual
requirement, and we will be limited in the services we can provide you if you don’t
provide your personal data in these cases.

Where we store your data

We may transfer your collected data to storage outside the European Economic
Area (EEA). It may be processed outside the EEA to fulfil your order and deal with
payment.

By giving us your personal data, you agree to this arrangement. We will do what we
reasonably can to keep your data secure.

Payment will be encrypted. If we give you a password, you must keep it
confidential. Please don’t share it. Although we try to provide protection, we
cannot guarantee complete security for your data, and you take the risk that any
sending of that data turns out to be not secure despite our efforts. We only keep
your personal data for as long as we need to in order to use it as described above in
section 5, and/or for as long as we have your permission to keep it. In any event, we
will conduct a review to ascertain

Disclosing your information

We are allowed to disclose your information in the following cases:

If we want to sell our business, or our company, we can disclose it to the potential buyer.
We can disclose it to other businesses in our group.
We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply services to you on our behalf. These
may include payment processing, search engine facilities, advertising and
marketing. In some cases, the third parties may require access to some or all of
your data.

Where any of your data is required for such a purpose, we will take all reasonable
steps to ensure that your data will be handled safely, securely, and in accordance
with your rights, our obligations, and the obligations of the third party under GDPR
and the law.

Your rights

You can ask us not to use your data for marketing. You can do this by ticking the
relevant boxes on our forms, or by contacting us at contact@tenantsurvey.co.uk.

Under the GDPR, you have the right to:

request access to, deletion of or correction of, your personal data held by us at no cost to you;
request that your personal data be transferred to another person (data portability);
be informed of what data processing is taking place;
restrict processing;
to object to processing of your personal data; and
complain to a supervisory authority.

You also have rights with respect to automated decision-making and profiling as
set out in section 11 below. To enforce any of the foregoing rights or if you have any
other questions about our site or this Privacy Policy, please contact us at
contact@tenantsurvey.co.uk.

Links to other sites

Please note that our terms and conditions and our policies will not apply to other
websites that you get to via a link from our site. We have no control over how your
data is collected, stored or used by other websites and we advise you to check the
privacy policies of any such websites before providing any data to them.

Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide
to, we may also email you.

Automated Decision-Making and Profiling

In the event that we use personal data for the purposes of automated decision-
making and those decisions have a legal (or similarly significant effect) on you, you
have the right to challenge to such decisions under GDPR, requesting human
intervention, expressing their own point of view, and obtaining an explanation of
the decision from us.

The right described in section 11.1 does not apply in the following circumstances:

the decision is necessary for the entry into, or performance of, a contract between the you and us;
the decision is authorised by law; or
you have given you explicit consent.

Where we use your personal data for profiling purposes, the following shall apply:

Clear information explaining the profiling will be provided, including its significance and the likely consequences;
Appropriate mathematical or statistical procedures will be used;
Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

Dispute Resolution

The Parties will use their best efforts to negotiate in good faith and settle any
dispute that may arise out of or relate to this Privacy Policy or any breach of it.

If any such dispute cannot be settled amicably through ordinary negotiations
between the parties, or either or both is or are unwilling to engage in this process,
either party may propose to the other in writing that structured negotiations be
entered into with the assistance of a fully accredited mediator before resorting to
litigation.

If the parties are unable to agree upon a mediator, or if the mediator agreed upon
is unable or unwilling to act and an alternative mediator cannot be agreed, any
party may within 14 days of the date of knowledge of either event apply to LawBite
to appoint a mediator under the LawBite Mediation Procedure.

Within 14 days of the appointment of the mediator (either by mutual agreement of
the parties or by LawBite in accordance with their mediation procedure), the
parties will meet with the mediator to agree the procedure to be adopted for the
mediation, unless otherwise agreed between the parties and the mediator. All
negotiations connected with the relevant dispute(s) will be conducted in
confidence and without prejudice to the rights of the parties in any further
proceedings.

If the parties agree on a resolution of the dispute at mediation, the agreement shall
be reduced to writing and, once signed by the duly authorised representatives of
both parties, shall be final and binding on them.

If the parties fail to resolve the dispute(s) within 60 days (or such longer term as
may be agreed between the parties) of the mediator being appointed, or if either
party withdraws from the mediation procedure, then either party may exercise any

right to seek a remedy through arbitration by an arbitrator to be appointed by
LawBite under the Rules of the LawBite Arbitration Scheme.

Any dispute shall not affect the parties’ ongoing obligations under this Privacy
Policy.